01 / OPERATIONS

Rental administration for Kyiv landlords, with the numbers in writing.

We run the four parts of your rental's administration: pricing reviews, maintenance coordination, guest support, and a monthly owner report. You keep the listing account, the pricing authority, and the payout account.

Request a rental review See the four-part scope
  • Response window15 minutes, 08:00-22:00 daily
  • Approval thresholdRoutine repairs below the agreed amount proceed without a call
  • Reporting cadenceMonthly owner report, first working day

02 / Service ledger

Four services, one written scope

Every row names a deliverable you can check against a date. Nothing is bundled into a vague retainer.

  1. 01

    Pricing reviews

    Nightly rate compared against comparable Kyiv listings, then a reviewed price for the coming quarter.

    Quarterly

    Included
  2. 02

    Maintenance coordination

    Requests logged, vendors scheduled, and each job aged in the pipeline until it is closed.

    Ongoing

    Included
  3. 03

    Guest support

    Check-in questions, access issues and stay problems answered by message, with the time logged.

    08:00-22:00 daily

    15 min reply
  4. 04

    Monthly owner report

    Occupancy, ADR, gross revenue, net payout and open maintenance items for the reporting period.

    Monthly

    Included

The listing account, pricing authority and payout account stay in your name. Routine repairs below the agreed amount proceed on your standing approval, with vendor and cost recorded in the report. See the full scope on the services page.

03 / Owner report

Proof is a document, not a promise

Each property receives this report on the fifth working day of the following month: occupancy, the reviewed nightly rate, gross revenue, the net payout, open maintenance, and guest response times. The figures below illustrate a one-bedroom apartment in Kyiv across a 30-day period.

Monthly owner reportUnit UA-014, Kyiv · 01–30 June · Issued 05 July
Report line Basis Period Value Status
Occupancy Nights sold against nights available 30 days 23 nights · 76.7% On target
Average daily rate Rate set after the pricing review 30 days ₴ 1,940 Reviewed
Gross revenue Nights sold × reviewed rate 30 days ₴ 44,620 Booked
Net payout to owner Gross less management fee and settled repairs 30 days ₴ 34,880 Sent 05 Jul
Open maintenance Requests logged and closed this period 30 days 3 open · 11 closed 1 aged 9 days
Guest response First reply, 08:00–22:00 daily 30 days Median 11 min Within 15 min

Routine repairs below the agreed amount proceed without waiting for approval; anything above it is quoted first. The listing account, pricing authority, and payout account stay in your name. Ask for a walkthrough of a full report.

04 / Pricing review

Reviewed rates, stated before they are applied

Every review sets the rate we ran last month against the rate we recommend for the next one, with the occupancy range the change is expected to hold. Rate moves above 10% wait for your sign-off. Smaller moves proceed within the agreed amount and are logged in the monthly owner report.

Review cycle: March 2025. Amounts in UAH per night.
Listing Previous rate Reviewed rate Change Expected occupancy Approval state
One-bedroom, Podil
Kyiv, Sahaidachnoho St		 1 850 2 150 +16% 68–74% Approved
Two-bedroom, Pechersk
Kyiv, Ivan Mazepa St		 3 200 3 050 −5% 74–80% Approved
Studio, city centre
Lviv, Rynok Square		 1 400 1 650 +18% 61–67% Awaiting owner
Three-bedroom, seafront
Odesa, Frantsuzkyi Blvd		 4 600 4 600 0% 52–58% Held for review

The full four-part scope, including pricing reviews and the monthly owner report, is set out on the services page. To have your own rates reviewed, send us the listing details.

05 / Guest support and maintenance

Support replies and repairs, logged with times

Guest messages and maintenance requests are recorded as they happen. The monthly owner report repeats the same rows, so any figure can be traced back to an event.

Guest support window

First reply target of 15 minutes, 08:00–22:00 daily, on the channel the guest wrote in. Overnight messages are answered from 08:00 and flagged the same day.

  1. 09:41 Late check-in request, Obolon apartment 2 Booking.com messages Resolved
  2. 13:07 Wi-Fi reset question, Podil apartment 4 Phone Resolved
  3. 18:22 Extra linen for five guests, Pechersk apartment 1 Airbnb inbox Resolved
  4. 21:04 Noise complaint from neighbour, Obolon apartment 2 Phone Open

Maintenance pipeline

  • 9Logged
  • 4Scheduled
  • 3In progress
  • 1Aged
Aged item, 11 days

Boiler pressure loss, Podil apartment 4. The part is approved and the installer is booked for 2 May. A dated note stays in the report until the request closes.

Routine repairs below UAH 3,000 proceed without waiting for your approval; anything above that is quoted to you first. You keep ownership of the property, the listing account and the payout account throughout.

See the same rows in the sample monthly owner report

06 / Review request

Request a review of your rental file

Send the current listing, your last three owner reports, and the maintenance log. We return a written scope covering the four parts of the retainer, with the numbers behind each one.

  • Pricing reviews
  • Maintenance coordination
  • Guest support
  • Monthly owner report

Next step

Request a review

Reply window: 15 minutes, 08:00–22:00 daily. You keep the listing account, pricing authority, and payout account.

See what the retainer covers